Package: including 1 card and 1 blank envelope.
We stand behind everything we sell. If you are not satisfied with your purchases, you can return them for a replacement within 14 days of receiving them as long as the goods are in as new condition. My Onesie does not accept refunds, and only offers exchange if you are not satisfied.
- Return a defective item:
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please let us know so that we can make things right. Please do not return products without contacting us first by e-mail. In that case, please provide us with a detailed description of the problem, photos of the package box and photos or video of the defective item.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage), you can return the product back to us. Upon being returned, the defective item will be replaced for free. The shipping fees both ways will be covered by My Onesie. Once we receive and approve the return, a replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
- Return non-defective products:
If you are not satisfied with your purchase for any reason, please always contact us by e-mail first before sending back any item. You can return a product unused within 14 days after delivery to receive a replacement. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please be sure to return the item with its original packaging and accessories in the same condition as when you received it.
Please remember to Contact Us before returning any items. Thank you!
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use a Facebook pixel for the purposes of remarketing.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will delete it upon receiving a written request, however we will retain any information the Australian Tax Office deems necessary.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
49 Margaret Street, Belfield NSW 2191, Australia
Terms Of Service
Terms and Conditions:
Terms and Conditions:
Welcome to My Onesie. Please review the following terms that govern your use of and purchase of products from our website. Please note that by visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Accuracy of Product Display
We have made every effort to display as accurately as possible the colours of our products that appear at the website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any colour, texture or detail of actual merchandise will be accurate.
- Modifications To The Service And Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Orders cannot be cancelled. My Onesie prides itself in shipping orders ASAP!
Because My Onesie processes orders so quickly, we cannot accept cancellations or modifications after the order has been submitted. We cannot combine multiple orders into one shipping cost after the order has been placed. Be sure to buy everything you want at the same time, so you can save on shipping!
- Personal Information
- Intellectual Property Rights
"My Onesie", "Onesie World" and related icons and logos are registered trademarks or trademarks or service marks of Onesie World Pty Ltd, and Squishy Heaven. Squishy Heaven and/or Onesie World Pty Ltd may have independent third parties involved in the provision of the Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.