Returns

Returns

We do not provide refunds if you change your mind or incorrect sizing. If you are dissatisfied with your choice for any reason you can exchange your goods. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Our exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be returned in the following condition 

- Unworn 
- Tags attached 
- In original packaging 
- Without perfume or deodorant smells 
- Without makeup or fake tan marks 

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Refunds must be approved by My Onesie, which only occurs when there are genuine reasons, or under special circumstances, where My Onesie agrees to the refund, as an offering of good-will. Always contact us to apply for approval before returning goods to us.

If a refund has been approved in a situation where My Onesie were not required to provide one, we may charge and administration fee to cover the costs of shipping and handling. You will be advised in advance if this is the case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@myonesie.com.au.

Sale items (if applicable)
Regular priced items may be always be exchanged, as can sale Items, in the case where a sale item can be exchanged for another sale item of equal value. Sale items cannot be returned under other circumstances.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@myonesie.com.au and send your item to:

                      My Onesie, Unit 1A, 8 Kendall street, Clyde, NSW 2142    

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

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