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FAQ

Frequently Asked Questions

Why are you able to fulfill your orders so quickly?

We are a retail business, with kiosks in shopping centers all around Australia, which means we have inventory in stock, all the time, in the country, ready to go when you place your order! That is why we can (usually) process orders within 48 hours and ship by Australia Post (except on weekends, when our head office and the Post Office are closed).

What are you return policies?

Click here to see our Return Policy page.

Are your products safe?

Yes. Completely Safe. In the case where a product is not suitable for a child of a certain age, it will be listed in the product description, AND also on the product packaging. We always do our best to put safety ahead of all other considerations. We have had our products lab-tested within Australia to the highest standard, by a trusted laboratory (AWTA Product Testing), for Fire Safety.

How long does the FREE shipping service take to arrive?

We use premium reliable services, including Australia Post, for all our shipping. You will receive a tracking number as soon as your order is sent, which generally occurs within 48 hours.

Is your Website secure?

Yes. Our site is a 'Powered by Shopify' site, which is currently the best and safest way to order anything online in Australia.

What if an item is out of stock?

We generally receive new stock daily into our warehouse locations, and should almost always have your item in stock. If an item is marked as out-of-stock on the website, you can send an email to office@myonesie.com.au to ask us to notify you when your favourite item is back in stock.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 1300 696 637

Open by Appointment (Call us First)
1A / 8 Kendall Street, Clyde, (near Granville NSW)
Australia

Send us an email

SHIPPING

Free shipping delivery all orders of $70 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Afterpay. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased within 14 days of the delivery date.

Sizing should be by worked out primarily by height, as follows. Please note that weight can sometimes be a factor. If you need help choosing the correct size, email us at office@myonesie.com.au or call  1300 MY ONESIE (1300 696 637):

 

Kids Sizing:
Size 100: Suitable for height 90-104cm (35"-41").
Size 110: Suitable for height 105-114cm (41"-45").
Size 120: Suitable for height 115-124cm (45"-49").
Size 130: Suitable for height 125-134cm (49"-53").
Size 140: Suitable for height 135-144cm (53"-57").

Adult sizing:
Size S: Suitable for height 140cm-155cm(55"-61").
Size M: Suitable for height 155cm-165cm(61"-65").
Size L: Suitable for height 165cm-175cm(65"-69").
Size XL: Suitable for height 175cm-185cm(69"-73").
Size XXL: Suitable for height 185cm - 190cm(73"-75").
Size XXXL: Suitable for height 190cm - 205cm(75"-81").

Shipping Methods:

Orders are usually shipped out within 48 hrs of purchase (excluding Saturdays & holidays, and when holidays affect delivery times).

Free shipping is offered for EVERY order over AU$70, Australia Wide. Orders under $70 attract a flat-rate of $10 per order. Shipping fees include handling and packaging fees, as well as all associated shipping costs.

### Please Allow 3 extra days for shipping under the current conditions:

Please note that Australia Post updates their service impact levels regularly.  Some customers have received their orders within the normal time-frames whilst other customers have had to wait an additional 3 days to receive their orders. Please allow 3 extra days for shipping. In some cases the delivery times have been even longer. The following estimates are based on normal operations. To learn more about the current status for Australia Post, please click here. These are the normal time-frames. All Shipping Companies are slower than normal:

  • Express Posts: Normally delivered within in 1-2 business day, depending on destination.
  • Standard Posts: Normally delivered in 3-7 business days, depending on destination.

    The tracking code will be sent to you by email after the order has been shipped. You can track the order via the link sent to you confirming that your order has been shipped.

    Please note that the shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

    Thanks for contacting us. We'll get back to you as soon as possible.

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